Tips

Moving in and out

    • Book the elevator with Mark our building manager (+61-458378798). Please call between 8am and 4.30pm, Mon- Fridays.

    • Ask the Building Manager for forms for moving in/out and to obtain your keys.

    • When we moved in, consider hiring a utility vehicle as part of the moving company's services. That will allow you to easily move things down into the basement where the elevator entrance is located. Using a utility vehicle will cost money, but it may save you overall because the move can be done faster.

Owners Corporation, Management

    • The Owners Corporation Committee represents the owners at the Grosvenor. The committee is elected once every year at the AGM, and owners interested to serve are encouraged to stand for election. The committee meets at least once a quarter and sets policy and oversees the management of the building.

    • Day to day management of the building is taken care of by Body Corporate Services, which takes care of finances, owner accounts, Rules for Grosvenor. You should contact the building manager regarding building maintenance, operations and security. When in doubt or needing information, contact the Building Manager.

Cable and Broadband

    • The building has Fiber to the Building NBN. Some people are able to reach speeds of up to 80Mbps.

    • To watch regular TV (channels 2, 7, 9, SBS, Ten), you don't have to sign up to foxtel. The building is wired up, and we receive HDTV signals from the wall socket.

Electricity and Gas

    • You can sign up for any of 5 companies for electricity. Sign up before moving in, and they can get it activated the moment you're in.

    • Gas (for the cooker) is included as part of your Body Corporate fees.

Hot and Cold Water

    • Cold Water is from Southeast Water. You need to call them to sign up.

    • Hot water - you need to sign up with Origin. Origin Gas provides gas for the bulk hot water boiler. They then bill residents for their share of the gas used based on the litres of hot water recorded in the apartment’s hot water meter. The formula for converting litres of hot water to kilojoules of gas is registered with the Essential Services Commission. You are required to establish an account with Origin for them to bill you for this gas charge. The gas used in your stove top is paid for by the Owners Corporation as usage is insufficient to warrant a separate meter. The cost of water used as hot water is not billed as the hot water meter is an Origin Gas owned meter and this cost is also included in Owners Corporation charges. However, the cold water meter is a City West Water meter and the resident will be billed for this usage.

    • Note that the master hot water tap for each apartment along with hot water meter are in the closet along the public corridor.

    • Regarding the long delay in hot water reaching the apartment, there is no easy remedy for this. It takes 80 seconds to get fully heated water at our kitchen hotwater tap and 9.5 Litres of cold/luke-warm water is wasted in the process. With no garden to speak of, this just goes down the sink which makes some residents feel very guilty indeed. One has found that a small partly-filled kettle in the bathroom can quickly heat water for shaving, teeth cleaning etc in a few seconds and this saves power and water. (You pay for the hot water in the bronze connecting pipe even though it cools to room temperature fairly quickly as it is not insulated).

Animals and Pets

    • All pets (except aquarium fish) must be registered. Please contact the building manager and request permission for your pet, as per the Grosvenor rules for residents.

Window Blinds

    • As required in the purchase contract, window blinds must be obtained.

Fire Alarms

    • Contrary to what you might expect, the fire alarm triggering on one floor does not immediately propagate to the whole building. In a normal fire situation if the intensity of the fire increased the fire alarm will cascade activating two levels above and one level below the affected floor. This sequence will continue until the building is fully evacuated hence avoid congestion in stairwell. If you have any queries please do not hesitate to contact the Building Manager on 0458 378 798".

Hard Waste Removal

    • Around once every 2 months, the Building Manager organizes a Hard Waste Removal Day with the City Council.

    • Do not just dump things you don't want in the basement! This has happened before and each time, the Body Corporate takes stern action.